Del Taco
Reviews and Complaints
Poor customer service
- Good food
- Terrible customer service
Preferred solution: Let the company propose a solution
User's recommendation: They need better customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Murrieta, CaliforniaTerrible experience
Preferred solution: Let the company propose a solution
Manager issues
User's recommendation: Would not recommend Columbia Del taco
Television commercial
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Warren, MichiganCOMPLAINT !!!
- Good food
- Careless manager
- Worker snot dripping out of his nose at window
Preferred solution: Investigate and new manager
User's recommendation: Do not eat at this location.
I was at Del Taco today
Preferred solution: Full refund
Because I been having issues with a gift card n some of your managers DONT know how to handle it
Dissatisfied with service/food
- I love del taco
- Good food
- Customer service
User's recommendation: Triple check your order and bags
Lady at drive through was very rude
Preferred solution: It don’t matter
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Arcadia, CaliforniaCovid 19 complaint
Changing of cheddar cheese to white cheese
Preferred solution: Bring back the cheese
User's recommendation: Dont eat the b km dance. Ask for the cheddar.
A great employee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Long Beach-Lakewood, CaliforniaOvercharged Unpleasant Visit
Today March 29, 2020 at 8:55 a.m
My Husband and I came to store #0103 in Long Beach, Ca. Cross streets of Downey Ave.
and South St. We came to the drive through and gave our cashier 2 credit cards and when our cashier swiped them both she said they both declined. However, per our Capital One apps and emails. It showed that 1 transactions was approved (Del Taco for $16.10).
When we told the cashier she denied it went through. To make matters worse we also see that we were charged 3 times on 1 card and 2 times on another. She gave us a really hard time and wouldn't give us our food. My husband had to pay cash just to get our food.
Then the cashier said "Maybe you should make sure you have money on your card before using it!" I was livid. I asked for her name she refused. I asked for the manager and she said she was the manager. On our receipt it shows the employees name is MARIA.
We are regulars here and love Del Tacos convenient price as well as your food. Today was a very big disappointment. I really hope and pray you can help me fix this. She was rude and very unprofessional.
I would greatly appreciate a response if possible. Please and Thank you.
- Good food
- Unprofessional attitude
Preferred solution: Full refund
Bad customer service from two employees
I went to the drive through I had to walk up because my car broke down I had the app on my phone for the $1 french fries attempted to show Alexa at the Charleston and town center complex in Las Vegas Nevada and Alexa declined to scan the bar code I ordered from the app the additional burrito for free for ordering the food, Alexa said my name even though I did not tell her and she said I remember you from last time, normally that would be nice however she was attempting to taunt me to cause conflict, I did not say anything and just said I was just trying to order food why are you acting so confrontational with me? The manager goes over to the window now both woman seemed like they wanted to attack me, I said I was just trying to place an order and the manager named Jackson says what else did I want she was not going to charge me and that normally cannot do drive through window, I said the door was closed and with the COVID pandemic I would of though Del Taco would not have a problem with customers attempting to order food, the other girl Alexa was trying to start an argument with me they were trying to get me to order something else, than Jackson said that she the manager was going to report me????
Jackson said I have another customer, and said go ahead, I said No!
I said I am a customer also attempting to order food. I am like for what attempting to order food and than Jackson said to me you don't have to pay.
I said no I am paying for my food here is the money, I had change to give she practically threw my food bag at me at the window than takes the money I gave to pay for my food and throws the money out the window at the drive through I to the driveway and slams the drive through window, both women were Mexican workers the last time I was in I went into the lobby and there was another Caucasian male working as if being trained, I feel that because I was being hasselled was I am a Caucasian female and for whatever reason the two women conspired against me, threatening to report me for what being a customer, if Del Taco did not have customers the two women would obviously not have a job?
Both behavior from each woman seems unacceptable and especially working in Customer service possibly they need to not Interact with other woman if so hostile towards customers, trying to taunt customers to cause chaos is very, very bad service and especially when the manager jumped on board and threw my money back at me?
And refusing to scan one of my apps, or charge for my food what is behind all this bad service? Go empty trash cans if they don't want customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Moreno Valley, CaliforniaPrice Increases
- Upper charges
- Overpricing of the item i purchased
Preferred solution: Let the company propose a solution
- Prev
- 1
- ...
- 9
- 10
- 11
- 12
- 13
- ...
- 34
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Notice that your bad attitude got you a lot. Maybe someone spit in your food.