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Customer service
Discounts and Special Offers
Diversity of Products or Services

I ordered a #10 with no sour cream. I was asked "medium or large?".

I said medium because I didn't want the extra charge for the large and because I don't need all that food. I reviewed the receipt because it appeared I was overcharged. There was an extra charge for the medium. I said I didn't want an extra charge on top of the price of the #10 given on the menu board.

I wanted it at the price listed on the board. The order was then changed to a small #10. I was not given that option when placing the order. I don't like being manipulated like this.

The order was received with sour cream. I told the cashier I ordered with no sour cream. He argued and said I didn't say sour cream. I told him I did say no sour cream because I'm lactose intolerant and it would make me sick if I didn't order it without sour cream.

I ended up canceling the order. I don't know when I'll go back.

Product or Service Mentioned: Del Taco Burrito.

Reason of review: Not as described.

Company wrote 0 private or public responses to the review from Feb 13, 2016.
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