5/24/18 contact person Daniel. I found hair in 2 separate burritos ,in twined in the lettece.I immediately called store#1197.spoke w Daniel. He took my name.offered to Replace my order ,add Lg. Fry,Lg Shake for my inconvience.I asked if
I could come at a later date bc of my work.schedule.He stated "Yes" he asked my name again.I asked if I need bring food n receipt.He stated "No" that I would be taken care of,he apoligized again.Today 5/28/18 (6:45pm)
After work I drive to #1197 to redeem my promise,-Daniel is not working,So I explain to drive thru person,I was there on the date stated,and what happened,that my name was
Taken due to the incident, next thing I hear a young female voice yelling,that I needed my receipt and food..
Other voices came upon speaker. This is so wrong!
Product or Service Mentioned: Del Taco Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.